VapesVine Australia Refund & Return Policy
Thank you for shopping with us! At VapesVine Australia, we want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s our policy:
Returns
– We accept returns within 14 days of receiving your order.
– Items must be unused, unopened, and in their original packaging to qualify for a return.
– To initiate a return, please contact our support team at support@vapesvineaustralia.com with your order details and reason for return.
Refunds
– Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
– Refunds will be issued to the original payment method used during purchase.
– Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
– If you need to exchange an item for a different product or size, please contact us within 14 days of receipt. We will guide you through the process.
Damaged or Faulty Items
– If you receive a damaged or defective product, please contact us immediately with photos of the issue.
– We will arrange for a replacement or refund based on the situation.
Non-Returnable Items
– Certain items, such as opened e-liquids or consumables, may not be eligible for return due to health and safety reasons. Please check product descriptions for specific policies.
Contact Us
– For all return and refund inquiries, please email info@vapesvineaustralia.com. Our friendly team is here to help!
Thank you for choosing VapesVine Australia. Your satisfaction is our priority!